Terms of Service

1. Acceptance of Terms

By accessing or using ShazPay ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.

ShazPay is a payment processing platform that enables users to create payment links, accept payments, manage invoices, and utilize flexible payment plans through our proprietary FlexiFund feature.

2. Description of Service

2.1 Core Services

ShazPay provides the following services:

• Standard payment link creation and management
• FlexiFund payment plans including pay-in-full discounts, installment plans, and milestone-based payments
• Invoice generation and management
• QR code generation for payment links (Pro and Premium tiers)
• Payment processing and fund distribution
• Analytics and reporting
• Customer support

2.2 Subscription Tiers

We offer multiple subscription tiers with different features and limitations:

• Free Tier: Limited to 5 standard payment links, no FlexiFund access, no invoice generation, basic support
• Pro Tier: Up to 50 standard links, 20 FlexiFund links, unlimited invoicing, QR code generation, priority support
• Premium Tier: Unlimited links, advanced analytics, API access, custom branding, dedicated support

3. User Accounts and Eligibility

3.1 Account Creation

To use our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Eligibility Requirements

You must:

• Be at least 18 years old
• Have the legal capacity to enter into binding agreements
• Comply with all applicable laws and regulations
• Complete identity verification as required by our payment processors
• Maintain accurate business and banking information

4. Payment Processing and Fees

4.1 Stripe Payment Processing

Payment processing is provided by Stripe, Inc. ("Stripe"). By using our payment services, you agree to be bound by Stripe's terms and conditions, including the Stripe Connected Account Agreement and Stripe Privacy Policy.

We use Stripe Connect to facilitate payments. Your agreement with Stripe governs your use of Stripe's payment processing services. We are not responsible for Stripe's decisions, delays, failures, or disputes.

4.2 Stripe Account Requirements

To use our payment services, you must:

• Meet Stripe's eligibility requirements and geographic restrictions
• Complete Stripe's identity verification and KYC process
• Comply with Stripe's prohibited business list and acceptable use policies
• Maintain accurate and up-to-date information with Stripe
• Accept responsibility for all transactions processed through your Stripe account

4.3 Fee Structure

Transaction fees consist of:

• Stripe Processing Fees: Charged by Stripe (typically 2.9% + $0.30 per transaction)
• ShazPay Platform Fees: Our fee that varies by subscription tier
• Subscription Fees: Monthly or annual subscription based on your chosen tier
• Additional Fees: Chargeback fees, dispute fees, and premium feature fees as applicable

Current fee schedules are available on our pricing page. Stripe fees are set by Stripe and may change according to their terms. ShazPay fees may be updated with 30 days' notice.

4.4 Payouts and Settlements

Funds from successful payments are processed by Stripe and transferred to your designated bank account according to Stripe's payout schedule, typically within 1-2 business days. Payouts are subject to:

• Stripe's terms and payout policies
• Identity verification and account validation
• Risk assessment and fraud prevention measures
• Regulatory holds and reserves as required by law
• Dispute and chargeback reserves

4.5 Disputes and Chargebacks

Payment disputes and chargebacks are handled by Stripe according to their dispute resolution process. You are responsible for:

• Providing documentation and evidence for dispute responses
• Maintaining records of transactions and customer communications
• Paying applicable chargeback and dispute fees
• Complying with card network rules and regulations

5. FlexiFund Terms

5.1 FlexiFund Service

FlexiFund is our proprietary feature allowing you to offer flexible payment options to your customers, including installment plans and milestone-based payments.

5.2 Payment Plan Responsibilities

When using FlexiFund, you agree that:

• You are responsible for delivering services/products as agreed with your customers
• Milestone payments should correspond to actual project milestones
• You will respond promptly to customer inquiries about payment plans
• Failed payments may result in automatic retry attempts and notifications

5.3 Customer Payment Obligations

For installment plans, customers authorize recurring charges. For milestone plans, customers are responsible for making payments when requested. We are not responsible for customer payment failures or disputes.

6. Subscription Terms

6.1 Billing

Subscription fees are billed monthly or annually in advance. Annual subscriptions receive discounted pricing. All fees are non-refundable except as required by law.

6.2 Changes and Cancellation

You may upgrade, downgrade, or cancel your subscription at any time. Changes take effect at the next billing cycle. Cancellation does not entitle you to a refund for the current billing period.

6.3 Feature Limitations

Access to features depends on your subscription tier. Downgrading may result in loss of access to premium features and data limitations.

7. Prohibited Uses

You may not use our Service for any business or activity prohibited by Stripe or applicable law, including:

• Businesses listed on Stripe's Prohibited and Restricted Businesses list
• Adult content, gambling, or other restricted industries
• Money laundering, fraud, or other financial crimes
• Collecting payments for goods or services not delivered
• High-risk businesses without proper authorization
• Circumventing our security measures or access controls
• Harassing, abusing, or harming others
• Violating intellectual property rights
• Transmitting malware or harmful code
• Activities that violate card network rules or regulations

We reserve the right to suspend or terminate accounts that violate these restrictions. Stripe may also independently suspend or terminate your payment processing capabilities.

8. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You grant us the right to use, store, and process data necessary to provide our services, including transaction data, customer information, and usage analytics.

9. Intellectual Property

9.1 Our Rights

ShazPay, FlexiFund, and all related trademarks, logos, and intellectual property are owned by us. You may not use our intellectual property without written permission.

9.2 Your Content

You retain ownership of content you upload to our Service. By using our Service, you grant us a license to use, display, and process your content as necessary to provide our services.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimers

Our Service is provided "as is" without warranties. We do not guarantee uninterrupted service, error-free operation, or specific results. We are not responsible for third-party services or payment processor decisions.

10.2 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount of fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Termination

We may terminate or suspend your account immediately for violations of these Terms, suspicious activity, or as required by law. Upon termination, you remain liable for all outstanding fees and obligations.

You may terminate your account at any time by canceling your subscription. Termination does not relieve you of obligations incurred before termination.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles.

12.2 Dispute Resolution Process

Before filing any legal action, you agree to attempt to resolve disputes through good faith negotiation. If unsuccessful, disputes will be resolved through binding arbitration.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use of our Service constitutes acceptance of updated Terms.

14. Contact Information

For questions about these Terms, please contact us at: